FAQ's
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Can I return items after using them?
No, unfortunately, we can only take back items that are new and in the original packaging. If it has been used we are not able to issue an RMA or return the item.
Can I return a machine?
All RMA’s for a welder would note a $50 inspection fee. We fully unbox and check machines to confirm they are able to be restocked and sold. The customer is responsible for shipping both ways on any machine return. Any machine used in any way is NON-refundable.
What if my items are defective ?
If your item is not working properly please reach out to our support team for a solution.
How long does it take to process a return?
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Once we receive the returned package with the noted RMA # on the outside of the box it takes approximately 3-7 business days to see your refund.
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How do I process a Return?
Check your Package - all returns must be in original packaging, as well as in resellable condition.
Take a quick photo of the item you would like to return.
Email our support team a brief description or fill out our return request form.
Team will reply with an RMA if applicable and the next steps.
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When will my order ship ?
We do our best to fulfill orders as quickly as possible. Orders that are placed Monday - Friday with instock items typically ship within 1 business day. Due to the availability of items, you can expect your order to ship complete in 3-7 business days. To confirm the availability of an item - please reach out to us via phone, email or chat.
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Can I pick up my order?
You will receive an email confirmation that your order is ready for pickup along with instructions for pickup.
You will be required to schedule a pickup date/time.
When you arrive, stay in your vehicle and simply give us a call and we will bring your package out to you.
Identification may be required for pickup.
What if Ican’t be home for the delivery?
If you are not able to be at home for a delivery and do not want the order left outside please give a call 1 day prior to the scheduled delivery date. We can have your order held at a local UPS facility for pickup at your leisure. You will be required to show photo identification to collect your package(s).
What should I do if my tracking says the order has been delivered and I have not received my package?
At JL Welding Supply, we understand that receiving your order on time and at the right location is important. If you find that your order has been marked as delivered but you have not received it, we recommend checking the shipping address on your order first. If the shipping address is correct, we suggest looking around all possible locations near your home, apartment, or business to see if someone accepted the delivery on your behalf.
In some cases, packages may be mistakenly marked as delivered. Therefore, we advise waiting for 3 business days after the listed delivery date for your package to arrive. If your order has not arrived within this timeframe, please contact us at info@jlweldingsupply.com, and we will work with you to find a solution.
Please note that any lost packages must be reported to us within 6 days. Also, we offer free shipping as the most economical option, and we do not guarantee shipment via a specific carrier. If you need to confirm your carrier, please reach out to our support team for assistance.
Where can I find a packing slip?
Get in touch with us via email at info@jlweldingsupply.com.
Can I cancel my order?
At JL Welding Supply, we strive to process orders promptly, with most orders being processed immediately and scheduled for same-day shipment. However, if you need to cancel an order, please contact our team at info@jlweldingsupply.com to speak with a JL Welding Supply salesperson. If your order has already been shipped, you will need to obtain an RMA number from a company seller and return the order at your own expense.
I forgot to add an item to an order that has yet to ship. Am I still able to adjust the order?
If an order has not yet shipped and you would like to add another item, please contact a JL Welding Supply to complete this request. Please note that this additional item may affect processing time and delay your order from being shipped as planned.
How can I check the status of my order?
You can check the status of your order 2 different ways:
Via the order confirmation email you receive
Start a Live Chat during business hours or email us for an estimated ship date
How can I make changes to my order?
Our fulfillment warehouse works to process orders as quickly as possible. We understand that welding orders are important and cannot wait. Once an order has been printed to the warehouse, we are no longer able to edit or cancel the order.
To make an order change request, please email info@jlweldingsupply.com If we are still able to edit the order at the time of contact, our team will do our best to process your request.
What should I do If I receive a damaged or incorrect item?
If you’ve received a damaged item, please contact us within 24 hours and we’d be happy to help! Please include your order number and a photo of the damaged item for the quickest resolution. This information is needed to proceed with the next steps.
If you have received the wrong item by mistake, please send us an email with a picture or description of what you have received so that we can correct the issue.
*Freight shipments will need to be refused if there is any damage.
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What happens If my order is damaged?
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We require you to inspect for damage before accepting the package. Signing the delivery document relieves the carrier and JL Welding Supply of any responsibility for the shipment. If there is any external indication of damage it is highly recommended that further inspection should be done. If you decide to accept a delivery that is damaged you MUST notate the damage on the delivery receipt. Damage claims that have not been noted are immediately declined and become the consignee’s responsibility.
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